Commitment to Satisfaction
At Buffalo Nation, your satisfaction is at the heart of what we do. We understand that sometimes, a product may not fully meet your expectations. Below is our refund and return policy, designed to ensure a fair and transparent process for addressing such situations.
Return Policy
- Time Frame: Products can be returned within 30 days of the delivery date.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom-made or personalized items.
- Sale items (only regular priced items may be refunded).
- Items not purchased directly from Buffalo Nation’s website or physical store.
Refund Process
- Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@buffalo-nation.com for further instructions.
Shipping Returns
To return your product, you should mail your product to our address (to be provided). You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions or concerns regarding your order, please contact us at support@buffalo-nation.com. We are here to help and ensure that your experience with Buffalo Nation is nothing short of excellent.
Policy Changes
Buffalo Nation reserves the right to modify this refund and return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Thank you for choosing Buffalo Nation. We appreciate your support and are dedicated to ensuring your satisfaction with every purchase.